F.A.Q.

🚚 Shipping

  • Which Shipping Methods are Available?

     •   Standard Shipping (free in the USA)
     •   Fast Shipping (calculated at checkout)
     •   Express Shipping (calculated at checkout)

    Sarmmies™ is located in California and provides Free Standard Shipping within the United States (excls. may apply). Every order dispatched is tracked and insured (up to $499). Shipping rates to Canada and the rest of the world (limited) are calculated in your cart at the time of checkout and depend on package weight and the shipping method (and subsequent carrier) chosen.

  • Do You Ship Internationally?

    Sarmmies™ currently ships to locations including (but not exclusively limited to):
    ⦿  Afghanistan ⦿  Aruba ⦿  Australia ⦿  Azerbaijan ⦿  Bahrain ⦿  Belgium ⦿  Bolivia ⦿  Brazil ⦿  Canada ⦿  Chile ⦿  China ⦿  Colombia ⦿  Costa Rica ⦿  Croatia ⦿  Cyprus ⦿  Denmark ⦿  Egypt ⦿  France ⦿  French Polynesia ⦿  Gambia ⦿  Germany ⦿  Guam ⦿  Hong Kong ⦿  India ⦿  Iraq ⦿  Israel ⦿  Italy ⦿  Japan ⦿  Kenya ⦿  Kuwait ⦿  Lebanon ⦿  Lithuania ⦿  Malaysia ⦿  Marshall Islands ⦿  Mexico ⦿  Netherlands ⦿  New Zealand ⦿  Nicaragua ⦿  Nigeria ⦿  Norway ⦿  Pakistan ⦿  Philippines ⦿  Poland ⦿  Portugal ⦿  Puerto Rico ⦿  Romania ⦿  Russia ⦿  Serbia ⦿  Sint Maarten ⦿  Slovenia ⦿  South Africa ⦿  South Korea ⦿  Spain ⦿  Sri Lanka ⦿  Sweden ⦿  Switzerland ⦿  Taiwan ⦿  Thailand ⦿  Trinidad & Tobago ⦿  Turkey ⦿  United Kingdom ⦿  United States of America ⦿  Vietnam ⦿  Zambia

    Is your country/region not listed here?  Please Contact Us to place an order (subject to approval and/or KYC).

  • What is the Average Delivery Time?

    Several factors impact how long it takes for a package to arrive, but the number of carriers providing service can have a significant effect on this shipment. While the overall transit duration depends on your location (obviously) relative to our closest distribution center, you can generally expect delivery times of seven days or less (in MOST of the western hemisphere).

    Weather can cause delays when packages are transported by air since some of our shipments travel by plane. If severe storms or other severe weather conditions disrupt operations at an airport in a region where you are located, this could create temporary backlogs in deliveries in that area. Furthermore, inclement weather may also affect the transit duration of a package traveling by ground, though this is quite rare. In some cases, if severe weather is present during transit, it may be necessary to reroute your shipment and we will notify you of any such changes in routing.

💳 Payment

  • Which Payment Methods are Available?

    Domestic Customers (USA Only):
     •   PayPal  (supports credit & debit)
     •   MESH  (credit & debit—requires verification)
     •   Dwolla  (bank transfer—requires login)
     •   CashApp  (details after checkout)
     •   Bitcoin/Ethereum  (crypto coming soon)

    Global Customers (excls. apply):
     •   PayPal  (supports credit & debit)
     •   Dwolla  (eCheck—requires acc. & routing)
     •   Bitcoin/Ethereum  (crypto coming soon)

  • Is Buying Products Online Safe?

    Buying products from us online is just as safe (if not substantially safer) as buying them in an in-person marketplace or at any other public storefront. All of your personal information is end-to-end AES256 encrypted and we use an internal token system to individualize your information, instead of your actual name. In other words, your identity is always protected.

    Accessing our site/URLs through "HTTPS" (Hypertext Transfer Protocol Secure) ensures that all of the information passed between your computer and our web server will be encrypted using strong cryptography before it is transmitted over public or semi-public networks, if any exist within our hosting provider's infrastructure. This means that it will be unreadable to others including the network administrators, and thus immune to eavesdropping.

    While we cannot speak on behalf of other e-commerce stores, we at Sarmmies™ work hard to maintain the utmost safety and security measures when it comes to all transactions, and we also make sure that we only use reputable and reliable shipping methods (even if they cost a little more).

  • What If My Payment Fails?

    Make sure to use a valid form of payment. If you're still having issues, you may always contact us at:  hi@sarmmies.bio for billing support.

    If your credit card is declined during the checkout process, it MAY be due to one of these reasons:
     •   Your issuing bank number is incorrect or not recognized by our processor as a current account type
     •   The expiration date on your credit card is too close and there isn't enough time for authorization
     •   You have insufficient funds in your account or a negative balance, so we require an alternative form of payment.
     •   Your card issuer has blocked purchase attempts from Sarmmies™ because they perceive suspicious activity with this site; Contact them if you believe they associated purchases from us as fraudulent.
     •   Your  card issuer only accepts certain types of cards for international transactions

    You need to make sure that the card you're using has not expired and that there is not an insufficient balance. If you confirm all of this and still can't place an order and/or checkout, contact customer service at: hi@sarmmies.bio.
    If you are experiencing address validation issues, manually update your shipping address and credit card billing address before checking out. This might help if the error is due to a billing or shipping restriction set on your account by Sarmmies™ as a fraud prevention measure. For more information about how we handle your personal information, please refer to our Privacy Policy.

📦 Orders & Returns

  • How Do I Place an Order?

    Purchasing from Sarmmies™ (https://sarmmies.bio/) is simple and easy!

    Follow these 10 steps from order start, to checkout complete:
      1)  Browse through our continuously growing range of compounds until you find what you are looking for.
      2)  Find a specific product on our web-store by typing in any keyword (in the search bar) associated with it (e.g., "RAD140").
      3)  Make your selection(s) by clicking "Add to Cart" or "Buy Now"
      4)  When you are ready to proceed, make sure all items are in your shopping cart
      5)  Proceed to checkout by first agreeing to ALL binding provisos in the cart popup
      6)  On the checkout page, you will then need to fill in important details about your order, such as: your full name and contact information (email and shipping address), your method of payment for us to use, any shipping instructions (e.g., signature delivery), if necessary.
      7)  Submit your order and payment by selecting the appropriate payment method and you will be automatically redirected to the respective payment page for transaction & order finalization.
      8)  Complete the last steps that are applicable to your payment method chosen.
      9)  Once checkout is complete, a confirmation email summarizing your order will be emailed to you shortly thereafter.
      10)  You can then expect a second, more detailed email from us which includes a tracking number within 5-7 business days of placing your order. We will give this number directly to the parcel courier we use, who may contact you about delivery options and timescales for your location.

    Please Contact Us if you are having any trouble, or need additional assistance placing an order.

  • How Can I Cancel My Order or Return It?

    ALL ORDERS can be canceled or returned, BEFORE THE ORDER HAS SHIPPED, by Contacting Us (with the approval of a customer service representative).

    If your order has already been processed & shipped, it cannot be canceled, unfortunately. Once the item(s) arrives, and if you would like to make a return & refund request, please note the following:
    Our products may NOT be returned for fiat currency or store credit, barring extenuating circumstances + SARMMIES ANALYTICAL'S approval, and then, only in compliance with our return shipment instructions. This policy (and its rigid nature) is due to research compounds' intrinsic, non-returnable characteristics (e.g., contamination, safety, etc.).

    Do you need more information on returns? Please refer to our Return Policy found in §7 of our Terms of Use.

  • Can I Somehow Track My Order?

    Of course you can! Once checkout is complete, a confirmation email summarizing your order will be emailed to you shortly thereafter. As soon as your order ships, you can expect a second, more detailed email from us which includes a tracking number within 5-7 business days of placing your order. We will give this number directly to the parcel courier we use, who may contact you about delivery options and timescales for your location.

    PLEASE NOTE: Several factors impact how long it takes for a package to arrive, but the number of carriers providing service can have a significant effect on this shipment. In some cases, if severe weather is present during transit, it may be necessary to reroute your shipment and we will notify you of any such changes in routing.

Still got a question? Please, don't hesitate to get in touch via our Contact Page. We are always happy to help you!

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